Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center Section

  • You will find almost all the answers to your questions in the user–friendly Help Center section integrated into our Web Hosting Control Panel. It features a vast repository with regularly asked questions and in–depth how–to articles compiled by our skillful client support staff.

  • Top quality support service
  • Instructional Video Clips

  • For users who’d like to learn how to deal with a regularly experienced problem by watching a training video, we have added a selection of video tutorials to our Web Hosting Control Panel. All the video lessons are very short and easy to follow. They offer you step–by–step demonstrations of various web site management actions.

  • Intuitive help center
  • A Sixty–Minute Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24x7x365 customer service and come with a 1–hour response time guarantee. Our well–trained tech support engineers will be available to you around the clock and will rectify any problem that you might have within maximum 60 minutes after the customer support ticket submission. In most cases, a response will be given to you within twenty minutes.