Customer Support Channels
A 1–Hour Support Ticket Response Guarantee
We provide a 1–hour response time warranty for each ticket or e–mail that you send to the help desk team. We will rapidly reply to all typical enquiries and forward right away the matter to our admins in case any further assistance is needed. If you make use of the Admin Services package, we’ll carry out any of the included server management tasks at a time that has been agreed upon earlier.
An Exceptional Support Service
We’ll be available to you 24–7 to reply to any queries that you may have about our Web Hosting Control Panel or any of the apps that we have installed for you on the dedicated server. If you also require help handling server management procedures, you can order our Admin Services package, which includes backup hard disk drive storage space, weekly OS updates, server monitoring and rebooting services, as well as software installation and problem troubleshooting services
An Intuitive Help Section
We have provided the Web Hosting Control Panel with an elaborate knowledge base, which features comprehensive explanations of all its features and functions. Furthermore, we have prepared in–depth video tutorials that will further demonstrate to you how to carry out a certain task or solve a commonly encountered issue. The how–to articles and the tutorial video clips are readily reachable from every section of the Web Hosting Control Panel via the Videos and Help buttons located in the top right corner.