If you've ever had a shared hosting account in the past or you have dealt with any other kind of online service, you are probably aware from personal experience that for some things it is better to consult with a live person over the phone than to exchange tickets or email messages. If you want to know more about a service before you buy it or when something small has to be done, for example, it is really easier and a lot faster to do it real-time. If you're able to speak with representatives by phone, it is also very likely that you're using the services of a real web hosting supplier, not a reseller. The type of support that you can get over the telephone differs between different providers - from standard issues to expert tech support. Usually most providers supply pre-sales assistance and first level telephone support, while more complicated technical matters are resolved via electronic mail and tickets.

Phone Support in Shared Hosting

Our shared hosting plans feature telephone support 14 hrs a day even on public holidays, therefore if you don't have an account yet, you're able to call us and find out more about our services or if we meet the system requirements for your sites. For your convenience, we have local telephone lines in the United States, Great Britain and Australia, so you'll be able to call the telephone number which is closer to you. In case you are a current customer, we will help you promptly with all of the general and billing matters and with numerous technical issues to save you time and efforts - we are aware of the fact that often it is much easier talk with a live person and get things done without delay. Of course, some situations simply cannot be resolved over the phone, so in such a case you have the option to use our ticketing system.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day telephone support, you can be certain that there is always somebody to assist you if you have any questions about the semi-dedicated server packages that we supply. Whether you wish to find out more about our plans, you have some billing issue or some general issue, you can just give us a call. Despite the fact that some more complicated matters may require a support ticket in order to give some time to our tech support team to analyze, we are able to assist you with a lot of tech questions on the phone as well, saving you time and efforts. As we have data centers on 3 continents - in the USA, the United Kingdom and Australia, we have local telephone lines in these countries as well. If you're in another country, we have a global number where you will be able to get in touch with us.