If you have a site, a problem could always surface and it doesn’t automatically have to be connected with the hosting service. For instance, something might go wrong when you bring a script up to date or some important data may be modified or deleted by accident. Whatever the essence of the problem is, you’ll have to touch base with the help desk support team and request them to retrieve a backup or to help you resolve the problem that you are confronting. How fast they’ll do it will determine the period of time that your sites will be inaccessible. For some websites such as community portals or online shopping portals, a continued downtime duration can often mean lost visitors and money. Having said that, it is very important to use the services of a web hosting company that provides not only a very good help desk service, but also a prompt one.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from us, you can just forget about waiting for hours and hours on end, or even one whole day, to obtain a response to an e-mail or a client support ticket. Irrespective of when you touch base with us, we will get back to you within 1 hour max with any sales or technical questions you may have. In reality, our real response time hardly ever surpasses 20-30 minutes. Since we are at your disposal 24-7, you’ll always receive support in a timely fashion and we realize exactly how vital that is in the Internet age. As soon as you contact us, we will respond to your questions. If you encounter any technical issue, we’ll rectify it for you, or we will provide you with all the needed information if there’s something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server plan from our company, you can take full advantage of our astonishingly fast support services. You’ll obtain an answer to any support ticket submitted via the hosting Control Panel or e-mail sent to our client and tech support team in no more than 60 minutes. The response time is guaranteed and it’s valid irrespective of the matter – billing or technical. Often, it takes far less time to investigate and rectify a problem. We will supply you with more information in case the solution involves something that should be done on your end. In case you contact us during official holidays or weekends, the response time will be exactly the same and given that our support staff will be at your disposal 24-7, you’ll receive swift help for practically any billing, general or technical issue regardless of what time of day or night it is.