If your hosting provider offers live chat support, you're able to speak with an agent in real-time and learn helpful information or get a problem resolved timely. The main advantage of using chat as an alternative to calling to talk to a live person is that you'll need just a computer with web access, so you will not pay any charges if you are in a different country or state. What's more, it is quicker to copy and paste info for instance domains, usernames or error messages i.e. details which are sometimes hard to give to the other side over the phone. The live chat is also a considerably faster solution to contact your web hosting service provider's support team in comparison to using a ticketing system. What's more, in the event that some issue requires some more time to be taken care of, you'll be able to do something else while you wait for support on the live chat, which means that you won't lose time - something that's not possible in case you are on the telephone.

Live Chat Support in Shared Hosting

As a part of the support services that we offer for all our Linux shared hosting, you can find live chat support that is online 24x7, even on holidays. You'll be able to contact us regardless if you already own an account or not, considering that we will support you with pretty much anything, ranging from providing you with common info on our services if you are not a client yet and you're thinking about ordering one of the packages, to helping you with setting up an email account in an e-mail client. A part of the issues are more complex and time-consuming, so you will need to employ the ticketing system that is incorporated into the Hepsia web hosting Control Panel, but we can save you precious time and help you in real time on the live chat for a lot of things.

Live Chat Support in Semi-dedicated Hosting

We have live chat support that is accessible to all of our prospective and active clients. If you are searching for a new hosting account, you're able to chat in real time to one of our agents and receive more details about our Linux semi-dedicated services so as to choose the best package for your web sites. In the event that you already own an account with us, we'll support you in a timely manner with general, billing and 1st level technicalmatters. Even though in some cases you'll need to open a support ticket as there're troubles that can't be resolved on the live chat, we will be able to assist you with lots of basic jobs, for example installing an email account in an email client or redirecting one domain name to another one. This way, you'll take advantage of timely assistance and you'll save a lot of time.