Integrated Ticketing System in Shared Hosting
With a shared hosting from our company, you will never have to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can swiftly access any support ticket whilst browsing your files or fine-tuning different settings. The ticketing system is being closely monitored 24-7-365 by our technical support engineers and the response time is no more than sixty minutes, but it rarely takes more than 20 minutes to obtain help. In stark contrast to certain providers, we do not charge extra for using the ticketing system, so you can contact us as often as you need and ask for information concerning any billing or technical problem. You can also read a selection of informational articles, which will help you deal with the most commonly met issues on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The trouble ticket system that we’re using is incorporated into the Hepsia Control Panel, which we have developed for our Linux semi-dedicated services, which suggests that you will not require another platform to contact our support staff – you can do it on the spot if you experience an obstacle. Posting a new ticket takes several clicks of the mouse and finding an older one is just as easy. Using our smart search functionality, you can quickly track down any ticket that you have opened in the past. You can open a ticket at any moment as our customer care team representatives are available around the clock and answer in no more than 1 hour, even though it rarely takes that much to obtain a response. With the Hepsia Control Panel, you will have everything in one single location and you can forget about needing to sign in and out of two or more platforms to resolve a simple issue.