A ticketing system is the most common correspondence medium that hosting providers offer to their clients. It is most often part of the billing account and is the most efficient way to tackle a problem that takes a certain amount of time to investigate or that has to be escalated to an administrator. Thus, all replies supplied by either side will be kept in one place in the event that someone else wants to work on the given issue and the info in the ticket will be accessible to all parties. The downside of using a ticketing system with most web hosting platforms is that it’s not included in the hosting Control Panel, which implies that you’ll need to log in and out of at least two accounts in order to execute a certain task or to get in touch with the hosting company’s help desk staff. If you wish to administer a handful of domains and each one is hosted in its own account, you’ll need to use an even larger number of accounts at the same time. In addition, it might take a considerable span of time for the provider to answer your ticket request.

Integrated Ticketing System in Shared Hosting

With a shared hosting from our company, you will never have to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can swiftly access any support ticket whilst browsing your files or fine-tuning different settings. The ticketing system is being closely monitored 24-7-365 by our technical support engineers and the response time is no more than sixty minutes, but it rarely takes more than 20 minutes to obtain help. In stark contrast to certain providers, we do not charge extra for using the ticketing system, so you can contact us as often as you need and ask for information concerning any billing or technical problem. You can also read a selection of informational articles, which will help you deal with the most commonly met issues on your own.

Integrated Ticketing System in Semi-dedicated Hosting

The trouble ticket system that we’re using is incorporated into the Hepsia Control Panel, which we have developed for our Linux semi-dedicated services, which suggests that you will not require another platform to contact our support staff – you can do it on the spot if you experience an obstacle. Posting a new ticket takes several clicks of the mouse and finding an older one is just as easy. Using our smart search functionality, you can quickly track down any ticket that you have opened in the past. You can open a ticket at any moment as our customer care team representatives are available around the clock and answer in no more than 1 hour, even though it rarely takes that much to obtain a response. With the Hepsia Control Panel, you will have everything in one single location and you can forget about needing to sign in and out of two or more platforms to resolve a simple issue.