24/7 Customer Support in Shared Hosting
All of our Linux shared hosting feature 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring about our services before you make an order or you are an existing customer and you have any question or some problem, you can contact us any time, including holidays and weekends. We have many channels to get in touch with us - several phone lines around the world for your convenience and live chat support for billing, pre-sales and basic questions; e-mail messages and support tickets for more complex issues or any troubles which require additional time to analyze and fix. In contrast to various other website hosting providers, our trouble tickets have a guaranteed maximum reply time of just one hour, which means that regardless of what the problem is, it will be resolved on time and you won't waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how essential it is to get prompt assistance, particularly when your site is not running effectively for whatever reason. Our Linux semi-dedicated services come with 24/7 customer and technical support, so that if something happens, you are able to use several methods to contact us - telephone line with multiple local numbers internationally, live chat, e-mail messages and tickets. The first two choices are for pre-sales, billing and general matters, so that if you do not have an account yet, for example, you will be able to find more details regarding our solutions, or we can help you with less demanding technical matters. The second two options are for solely technical matters or everything which is more time-consuming because it is easier to follow the dialogue between you and our technical support team. The warranted maximum reply time for them is only 1 hour, the regular one - 15-20 min, so you will not need to wait for a whole day so as to get support as you may need to do with various other providers.
24/7 Customer Support in VPS Hosting
In case you buy a virtual private server from our company, you'll be able to use several different methods of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, you'll find several local phone numbers in the United States of America, Great Britain and Australia along with a live chat service. When you are an active customer and you're looking for help with a technical issue which requires additional time to analyze or resolve, you'll be able to open a ticket from your billing account or you'll be able to send an e-mail message and we'll handle the issue and send you an answer within 1 hour. The response time is guaranteed 24/7, including weekends and holidays, still for the vast majority of issues it takes no more than 30 minutes to receive support. Our support service covers your VPS and all pre-installed software it includes, so in case you'd like to have help with third-party software, you can check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Web Hosting
When you obtain a dedicated server through us, you'll be able to get in touch with us anytime using a number of channels and the maximum time that you'll have to wait for an answer is up to 1 hour, which means that you can forget about waiting a whole day. Our customer and technical support service is accessible 24/7 no matter if it is a holiday or a weekend and we can assist you with anything relevant to the apps that are pre-installed on the server. To get in touch with us about a technical matter, you can open a ticket via the Help section of your billing Control Panel or you can send us an e-mail message. In case you have any kind of common questions or you'd like to learn more about our website hosting solutions before you order, you can also take advantage of our live chat or you could call one of the local telephone numbers that we have in various countries worldwide. If you'd like to have help with third-party software that you cannot set up or run efficiently, you are able to add the Managed Services upgrade to your current package and our system administrators will assist you.