Although the web hosting service provided by the different companies is relatively the same, every provider has got their own platform with its own modifications and different ways to do particular operations. In cases like this, a detailed knowledge base would be very helpful both for persons with zero previous experience and for technically seasoned individuals who will eventually discover how given tasks are carried out, but will lose precious time meanwhile. The objective of such a knowledge base is to help make the service fast and simple to use, saving users loads of time and efforts. The end result is more contented clients, since they can effortlessly find the information they’re searching for, and much less work for the customer support staff representatives, because usually the vast majority of the enquiries and difficulties that customers have got are already listed in the knowledge base. Provided that the articles are competently written and cover more topics, you will be able to discover more not only about your own account, but also about the web hosting service as a whole.

Extensive Online Documentation in Shared Hosting

Our shared hosting packages come with an in-depth knowledge base where you can find info on all the difficulties that you might run into and their solutions. You can discover how to set up and administer an electronic mailing list, how to use an .htaccess file, or how to continue if the settings of your mail client are accurate, but nevertheless you are unable to send email messages, for instance. We have tried our utmost to be as thorough as possible and to cover all possible options so as to save you time and to supply you with different solutions for each issue. The knowledge base contains educational articles too – both generic ones about the web hosting service as a whole, and more specific ones, which will inform you about the features and functions of the Hepsia hosting Control Panel. You can find articles that are dedicated to specific features and functions in every section of the Control Panel, while if you wish to check the complete list of articles, you can go to the all-inclusive Help section.

Extensive Online Documentation in Semi-dedicated Hosting

We have prepared a comprehensive knowledge base for all our current and future clients, so in case you buy a semi-dedicated server package through us, you will be able to find any info that you are looking for at any time. We’ve got a ton of educative articles, which will help you understand better what’s happening in your semi-dedicated account – "What’s PHP?" and "What are file permissions?" are only two examples. Our step-by-step guides will help you accomplish anything you need – unzip an archive, import a database, forward a domain, and so on. Plus, we also have troubleshooting instructions, which will permit you to discover what spurs a particular problem and the possible solutions for it. If you are not able to send emails or your domain name opens a 500 Internal Server Error message, for instance, you can browse our knowledge base and correct the issue without delay. You can access the articles through each Control Panel section, as well as through the dedicated Help section.