A 99.9% Server Uptime
Our shared hosting system is based on a stable, top–hole hardware configuration and a heavily customized version of Linux. So, no matter what your site is, or how many site visitors you’ve got, or even if there’s a distributed denial–of–service assault, our servers will remain up and running and your websites will remain online.
All our Linux shared hosting packages feature a 99.9% server uptime guarantee. And irrespective of which datacenter you choose, our guarantee remains unchanged.
A 99.9% Network Uptime
Aside from our cloud hosting platform, we’ve also set up our very own internal network in each one of our datacenters. Everything is based on world–class hardware built by Juniper. Moreover, on each and every router, we’ve placed a firewall with an advanced algorithm with the intention to sift out all shady requests.
Thus, in all our datacenter facilities – in our US data center, in our UK data center, in our data center FI, in our Eastern Europe data center and in our AU data center, you will enjoy a 99.9% network uptime guarantee. And this guarantee is valid for all hosting solutions in each and every datacenter.
A 30–Day Money–Back Guarantee
Despite the fact that we have done just about everything to lower all possible risks with our cloud hosting plans and despite the fact that we offer premium tech support, there are situations when the customer is just not satisfied with what we have to offer. Or he needs to migrate to a more powerful web hosting service, such as a virtual private server or even a dedicated hosting server.
This is why our company offers a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you are not completely happy, we will give you a full refund.
24/7 Technical Support
We have meticulously selected each member of our 24x7 support team so that we can provide the best possible support you can possibly get. Each one of our customer service technicians has lots of years of experience dealing with web hosting accounts behind his back, hence they know very well what they are doing. Plus, they’re at your disposal 24x7x365 – you’ll be able to reach them whenever you want and they’ll reply ASAP.
Their average response time is less than twenty minutes, whereas with other web hosting distributors you are forced to wait around for days. Plus, we offer a 1–hour response time guarantee. No matter what happens, your enquiries will be answered in under sixty minutes.